How do I contact customer service?
Please call our Customer Service Representatives at (855) 504 5868 and we'll be happy to assist you.
How do I cancel my membership?
To cancel your membership, you may do so at any time by contacting our Customer Service Representatives at (855) 504 5868.
We are available to assist you:
Monday-Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 6 PM EST
Sunday: 1 PM - 6 PM EST
Please have your membership information ready to ensure a smooth experience.
I canceled my membership, how can I reactivate it?
Please call our customer service representatives at CheckFreeScore.com and we'll be happy to assist you.
Is CheckFreeScore.com secure?
We realize that the information you provide is extremely sensitive and we use the utmost security measures to protect your data. Our website is encrypted using 128-bit SSL (secure sockets layer) technology.
I signed up for an account, how do I get started?
You will be automatically directed to our member portal once you have successfully completed the enrollment process. From the member dashboard, you can easily navigate between the different benefits. You will also receive a welcome e-mail that contains your log in credentials and other important information about your membership.
I never received a welcome e-mail, what should I do?
You will be sent a welcome e-mail within 24 hours of enrollment. If you have not received your e-mail in that time frame, be sure to check your spam folder. You should also add firstname.lastname@example.org to ensure prompt delivery. Should you still not receive your welcome e-mail, please contact us at the customer service number referenced above.